VINES: Virtual Neonatal Support Program

Supporting you and your baby after their NICU discharge, one step at a time

The VINES program offers virtual telehealth support for you and your fragile infant after your NICU stay. The program will help you bridge the gap between your baby’s discharge from the NICU and your transition home to community care.


The VINES program provides you with virtual access to specialized neonatal providers, neonatologists, and nurse practitioners – just like you had in the hospital.

How does VINES work?

VINES is a partnership between Southwest Human Development’s Smooth Way Home program and Desert Neonatal Associates. We work together to support your transition home from the NICU, after leaving the very specialized care and intensive medical environment of the NICU.


Smooth Way Home staff can meet with you while you are still in the NICU and help you plan for the service and support you will need when you get home. This can include signing up for the VINES program and scheduling your visits with a neonatology specialist very soon after you go home. The Smooth Way Home coordinator will help you connect with other services you may need, including home visits from a fragile infant specialist, or a mental health counselor if you need it, and care will be coordinated with your community pediatrician.


We are here for you and your baby in two ways

Follow-up from a neonatologist or neonatal nurse practitioner
Your Smooth Way Home coordinator will schedule a couple of visits for you after discharge so you have the opportunity to meet with a neonatal specialist from home, making your transition smoother and safer.


NICU Urgent Care during your first month home from the NICU
If you have an urgent medical concern, you can speak with our neonatologist or neonatal nurse practitioner during our hours of operation. This may save you from going to the emergency room or an urgent care facility, and will offer you the specialized care you are looking for.


Eligibility and Enrollment

To be eligible to participate in the VINES program, your baby needs to have been discharged from the NICU within the past 30 days. You can register for this program with your Smooth Way Home coordinator prior to discharge or by calling (602) 633-8355.


NICU Virtual Urgent Care Hours of Operation:

  • Monday-Friday, 8 a.m. to 8 p.m.
  • Saturday-Sunday, 8 a.m. to 2 p.m.
NICU Virtual Urgent Care - Click to See a Provider Now

The Virtual Neonatal Support Program is a Collaboration of

Smooth Way Home logo

For more information about the VINES program, please call (602) 633-8355

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